I work for a company that recently started managing serialed devices in-house (i.e. what's in repair, what's out in the field, what's being triaged). We also instituted Jira during this change. We use JSD and Insights. Insights is a great way to manage assets, but, we're not finding it to be a good solution to work out of. We change the status of about 100 devices/day, so, we scan all the work we do into a CSV excel file and import all the day's work into the CMDB at the end of each day. We live and breathe CSV files and I'd like to know if theses a possible solution to get away from Excel, completely. While this operation works for us, I'd like something that would be more bi-directional (I scan 30 device serials and get warnings on certain ones AND, visa-versa, I scan 30 devices and can change the status on all 30). We're all new to this and unfamiliar with what software options are out there that plug into Jira. Is there something out there that can do what I'm needing?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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