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How can i add someone as a collaborator

How can i add someone as a


2 answers

1 vote
Daniel Eads Atlassian Team Nov 26, 2018

Hi Paul,

Adding collaborators is pretty straightforward! In Jira 7.0 and up, this is done via the Service Desk Team role on the project.

  1. Navigate to the Project Settings for the project you want to add collaborators on
  2. On the left navbar, click Users and roles
  3. In the upper right, click the Add users to a role link
  4. Select the user you want to add and choose the Service Desk Team role
  5. Click the Add button to save the changes

If you didn't already see it, you can read more about what permissions Collaborators have here.


Hello Daniel,

But why is it implemented like that now? Is it because of presumable redundancy of Collaborator role since it still consumes a license? But it says in the documentation that Collaborators can leave only internal comments but the Service Desk Team role for the project gives all the rights to the project that the project team should have but not collaborators. Could you please expand on that?


Like Matthieu Le Berre likes this
0 votes

Hi Paul,

Could you let us know which product this is in relation to? 



Hi Shannon,

My question is about ServiceDesk

Like Matthieu Le Berre likes this

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