Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

What's new in Jira Service Management documentation

Howdy everyone!

The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months.

In the past quarter, the AMER JSM team has been working hard on creating new and very detailed documentation and also updating existing ones for you all to have the best experience when needing help with the product.

We are planning to post these updates from time to time and since this is the first one, it will also contain docs and articles created last year.

Hope this is helpful and that you enjoy it!

278-2785167_jira-logo-png-jira-service-desk-icon-transparent.png Mail handlers:

278-2785167_jira-logo-png-jira-service-desk-icon-transparent.png Language support:

278-2785167_jira-logo-png-jira-service-desk-icon-transparent.png People:

278-2785167_jira-logo-png-jira-service-desk-icon-transparent.png Reports:

image.png Automation:

Screen Shot 2022-03-09 at 16.50.48.png Insight: OpsGenie:


c1de9a.pngAll the Jiras:

:info: Articles and documentation related to project settings like screens, issue types, workflows, notification schemes, custom fields and so on that apply not only to Service projects but also to Work Management and Software:

How to:


download (1).jpeg Account and site administration:

We encourage you to set yourself as a watcher of this collection to receive not only this type of update but also when our Product managers post regarding new features and also the amazing articles posted by Community Leaders.

Screen Shot 2022-02-15 at 12.55.44.png
Warm regards,

1 comment

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 9, 2022

Thanks for sharing @Angélica Luz . Always appreciate Docs being kept current and pertinent.

Like # people like this


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events