Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

What's New in Jira Service Management - August 2023

Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets features (including an Early Access Program for 3 million objects!), new ways of supporting your external customers, and (drumroll please….) a save the date for Atlassian Presents: High Velocity. This post is chock full of new features and content to further help connect your Dev, IT Ops, and business teams so they can deliver exceptional service experiences.


🚀 Product updates

Loading: 3 million objects in Assets

Join our Early Access Program (EAP) to help push the limits of Assets! 

Our goal with this EAP is to increase the scalability of Assets to store up to 3 million objects while maintaining the current user experience you've come to expect from our products.

Who we're looking for:

  • Enterprise edition Jira Service Management users with a requirement (or a desire) to store more than 1 million objects in Assets for Jira Service Management.

  • Users who are willing to provide feedback on their experiences with the EAP.

Learn more


Templates for Assets are here!

Get started fast with pre-defined object schemas for popular use cases like IT Asset Management, Facilities, and People. Read more about these new templates.



Integrate with Assets via Atlassian Forge 

Build import integrations, connect directly into the Assets UI, satisfy security requirements, and avoid Forge call limits. Learn more.


Introducing rich customer context 

Accelerate cross-team collaboration by supporting external customers on the Atlassian platform. Create, visualize, and manage organizations and customer details in Jira Service Management — learn more.

Already using Jira Service Management for customer service? We’ve also just shipped a new way to import customer and organization details via CSV.



📘 New Resources

Check out the latest content on Jira Service Management and the ITSM industry

Research report: Atlassian’s 2023 State of Incident Management benchmark report

  • We surveyed over 500 software developers, IT professionals, and IT decision-makers across the US to learn about where they plan to invest in their Incident Management process, and how they feel about AI. Download the report.

White paper: Balancing multiple ITSM systems

  • This white paper lays out the case for implementing Jira Service Management alongside other ITSM systems. It includes tactical examples of successful integrations with the support of Atlassian Partners like ZigiOps and Empyra. Learn more.

Analyst report: Modern ITSM requires autonomy with alignment

  • Created in partnership with Enterprise Strategy Group (ESG), this report unpacks the forces prompting IT leaders to reconsider traditional approaches to ITSM. And lays out the benefits for of a modern IT service management solution for Dev, Ops, and business teams. Read the report.


Join the Jira Service Management team at events throughout 2023.

Save the date for Atlassian Presents: High Velocity

  • Connect with teams just like yours in Atlassian’s biggest service management event of the year. 1 - 2 November 2023, in Sydney and digitally. Save the Date

Webinar: COVID-19, AI, and the state of incident management today

  • On August 16 at 10 a.m. PT, join a conversation with special guest Andrew Ketchum, Incident Manager at Nextiva, on the state of incident management. Andrew will discuss the results of our latest State of Incident Management report, including how teams are adapting to remote work or returning to the office, and how AI could change incident management. You’ll hear how Nextiva is able to quickly resolve incidents and learn tips for improving your team’s processes. Register to join us live or to receive an on-demand recording you can watch anytime.

On-demand webinar: Jira Service Management for software development teams

  • For many organizations, Jira Service Management has become the platform that unifies and accelerates work across development and IT operations. In this webinar, you will learn how modern development teams are using Jira Service Management to get more out of Jira Software, from streamlining work intake to promoting continuous software delivery. Watch on-demand.


Questions about these features or events? Join the conversation using the comments below or use the “Give feedback” button directly from within the product.

1 comment

Phillip Goffin September 25, 2023

All very nice but when will backup and restore of assets become inbuilt in JSM?


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events