Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email configuration - Emails not being imported

Hi there,


We are having issues with the email configuration. Mails in this inbox are not being loaded into the queue.

Our mailbox is a shared mailbox in Office 365, configuration has passed ok, but yet the mail are not being imported in the queue.

Is there anything else we can check?

1 answer

0 votes
Dario B Atlassian Team Aug 20, 2019

Hi @Sven Antonissen ,

In case of issues/unexpected behaviors, it is usually a good idea to go check the logs (JSD mail logs as well as Jira logs) to see if anything related can be found in there.

Also, if you are trying to connect to a shared Office 365 mailbox using IMAP, then this might be a known issue and a possible workaround is to use Secure POP instead: 


For further details and/or different workarounds, you may also want to review the below community threads:


Please review the above links and if none of them helps provide as many details as possible about the issue you are facing (including what is found in the logs. Always remember to remove the sensitive data when pasting Jira/JSD logs).



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you