I would like to e-mail individual team members when tickets assigned to them are greater than 1 week old. I would like to do this on a scheduled basis (once a week) and if the ticket is unassigned I would like to send it to a group rather than to individuals.
A cumulative status mail directly to myself would also be of great benefit, how can I do this.
Automation only allows me to send an email to customer involved or Reporter, I have created an SLA rule for all open tickets that are greater than 168 hours (1 . Week)
You can create a filter that searchs for those issues and have your team subscribed to that filter.
Since I see you're using the cloud version, I warn you that you won't be able to subscribe groups to the filter, as stated here:
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