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Automatically Alerting if Ticket open greater than 1 week

I would like to e-mail individual team members when tickets assigned to them are greater than 1 week old.  I would like to do this on a scheduled basis (once a week) and if the ticket is unassigned I would like to send it to a group rather than to individuals.

A cumulative status mail directly to myself would also be of great benefit, how can I do this.

Automation only allows me to send an email to customer involved or Reporter, I have created an SLA rule for all open tickets that are greater than 168 hours (1 . Week)


responses appreciated?


3 answers

1 accepted

1 vote
Answer accepted
Iago Docando Community Leader Sep 15, 2019

You can create a filter that searchs for those issues and have your team subscribed to that filter.

Since I see you're using the cloud version, I warn you that you won't be able to subscribe groups to the filter, as stated here:

Thanks this is how I eventually delivered the requirement.  Thanks Bryn

Like Iago Docando likes this
0 votes

Hi Bryn,

Consider the app "Automation for Jira" which can be triggered on a SLA and send an email to assignee, project role etc.


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