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Is it possible to record photos/videos in the mobile app and attach them to an existing jira case?

Per Nostell
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May 15, 2020

Is it possible to record photos/videos in the mobile app and attach them to an existing jira case? When photos/videos are to be attached to a jira case you:

  1. Record the photo/video with the mobile phone.
  2. Attach it to a an e-mail.
  3. Send it to your e-mail account (or connects your phone to the pc and downloads photo/video)
  4. Open it up in your pc
  5. Store it locally
  6. Log into jira
  7. Identify the jira case you would like to upload photo / video to
  8. Upload it

Alternative process only using the phone:

  1. Identify the jira case where you would like to store photo / video (or create a new one directly in the mobile app)
  2. Click on icon that connects camera to a jira case directly. Record video / photo directly into the case. Done
  3. An alternative would be to store the photo / video locally at your phone and then come up with a convenient process to smoothly attach photo / video to the jira case.

An easier process would be to do everything from inside the phone, thus removing a lot of steps and admin time, which I tried to describe in the latter three steps above. This would surely save a lot of time and make it easier for persons to come up with a good Description (or problem statement). One image is equivalent to 1000 words in terms of description of a problem. This woulds allow persons that are less professional in writing to describe a problem. Even better to record a video with sound and upload it directly to the case.

 

1 answer

0 votes
Nic Brough -Adaptavist-
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September 8, 2016

You need a licence in order to use the system, doesn't matter if the process is REST or via the UI.

To avoid sending passwords, jump to Oauth - see https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-oauth-authentication

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