Ask Me Anything: Jira Cloud apps on iOS and Android

[Steen Andersson]

Edit: This AMA event is now closed. 

March 26, 2020

Hey everyone!

WE'RE LIVE! for this AMA. Ask me anything about our Jira Cloud Mobile apps in iOS & Android.

For those of you who don’t know me, I’m Steen Andersson, the head of Jira Cloud Platform.

We believe that work has changed – the modern global workforce demands more flexibility, communication, and collaboration. We’ve designed the Jira native apps to help you work in your own terms; stay close to your issues, projects and teams; know what to work on right away; move work forward wherever, whenever, on any device.

In the last few months, we’ve shipped new Jira capabilities, a new user-friendly navigation UI, and tons of performance improvements. With more software, IT, and business use-cases as well as reporting features on the horizon, we’re executing on our goal of creating the perfect all-day companion for effective software, IT, and business individuals.

We are not done yet, but we’d love to hear what you think of the apps so far.

Ask me anything about the Jira Cloud Mobile apps:

• How do the mobile apps help me?
• What is the mobile apps team currently working on?
• What’s next on the mobile apps roadmap?

Upvote others' questions and stay tuned as I’ll be answering anything on your mind on March 26. 

[Agustin Martin · Accepted solution]

I asked support for clarifications and got some feedback:

The errors when upgrading happen only when you upgrade JIRA Core platform to a different major (I guess support meant minor) version. So if you upgrade from JIRA Core 7.0.x to JIRA Core 7.1.0 then at first startup you will see errors due to incompatibility on applications (jira-software or jira-service-desk) that worked on 7.0.x.

 If you really need to avoid the incompatibility errors during the upgrade you can, for example if you are using JIRA Software installer to upgrade JIRA instance, uninstall the JIRA Service Desk application and install the compatible version once you have successfully upgraded JIRA Core and JIRA Software.

 Please be advised that uninstalling a JIRA Application will not remove any project data from the database. However we do recommend you to first test these operations on a staging environment before applying to the production.

So if you are upgrading to a new patch version, you will have no problems.

If you are upgrading to a new minor version, you have two options:

a) Use jira-software installer, get conflicts with JSD, upgrade JSD (obr)

or

b) uninstall JSD, use jira-software installer, install JSD (obr)

Following either one of them you should end up with the same setup.

All things considered, since you will probably lose some time uninstalling JSD, you might as well stick with getting the errors in option a).

[Agustin Martin]

It seems it's not as simple as that (at least when you are jumping to the next minor version).

I just tried to upgrade servicedesk first with the obr, and it fails due to missing dependencies (probably because the core is not upgraded).