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Can't Login to Jira Data Centre on Android

Edited
lester
lester Jun 28, 2022

Hello,

We recently setup a Jira Service Management Data Centre and confirmed that the Mobile plugins have been enabled. My colleague is able to connect to the Service Management instance using his iPhone and the Jira Data Centre app for iOS but I'm unable to do so using my Pixel 4a. After entering the IP of our Service Management host I get the error "We're missing something".

 

Is this a known issue and is there a workaround for it?

 

EDIT: Egg on my face, adding http:// to the front of the IP address solved the issue. I don't believe iOS requires this to login

 

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Dave Mathijs
Dave Mathijs
Community Leader
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Jun 30, 2022

Hi @lester Welcome to the Atlassian Community!

Glad you found the cause yourself.

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Jira
Jira Mobile Apps
DEPLOYMENT TYPE
SERVER
VERSION
9.0
TAGS
AUG Leaders

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