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in the advanced workflow configuration, the documentation states that I can customize which transitions appear
1. Shutdown JIRA. 2. Edit the jira-config.properties file in your JIRA application home directory. See Making changes to the jira-config.properties file for more information. 3. Change the value of 'X' in the ops.bar.group.size.opsbar-transitions = X property of this file to be the number of transition buttons required before the Workflow menu. 4. If this property does not exist in your jira-config.properties file, add it. Otherwise, a default value of 2 is assumed. Save the updated jira-config.properties file. Restart JIRA.
but my organization runs JIRA cloud. How do I allow these issue transitions to line up with our workflow?
You will have to raise a support ticket with Atlassian. See https://confluence.atlassian.com/adminjiracloud/restricted-functions-in-jira-cloud-applications-776636921.html
Create a support request with the number of transition buttons you want, and a 15-minute maintenance window (with 24 hours of notice) and Atlassian Support will configure it for you. (We'll be working from Advanced workflow configuration).
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