in the advanced workflow configuration, the documentation states that I can customize which transitions appear
1. Shutdown JIRA. 2. Edit the jira-config.properties file in your JIRA application home directory. See Making changes to the jira-config.properties file for more information. 3. Change the value of 'X' in the ops.bar.group.size.opsbar-transitions = X property of this file to be the number of transition buttons required before the Workflow menu. 4. If this property does not exist in your jira-config.properties file, add it. Otherwise, a default value of 2 is assumed. Save the updated jira-config.properties file. Restart JIRA.
but my organization runs JIRA cloud. How do I allow these issue transitions to line up with our workflow?
You will have to raise a support ticket with Atlassian. See https://confluence.atlassian.com/adminjiracloud/restricted-functions-in-jira-cloud-applications-776636921.html
Create a support request with the number of transition buttons you want, and a 15-minute maintenance window (with 24 hours of notice) and Atlassian Support will configure it for you. (We'll be working from Advanced workflow configuration).
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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