one issue on multiple active sprints

[TASS International Corporate Account]

I have a story where 2 teams are working on (1 is developing, the other testing). This does not happen often, but it does now. However, I cannot get the issue to show on both active boards. Editing the issue to add a board is also not a possibility (can only choose one).

Is there a solution to this?

[Gabrielle Bautista [ACP-JA]]

Have you enabled the Parallel Sprints in JIRA Agile? https://confluence.atlassian.com/agile/jira-agile-resources/jira-agile-faq/how-do-i-have-multiple-or-parallel-sprints-running-at-the-same-time

[TASS International Corporate Account]

Yes I have. However I still cannot get the issue to be shown on both boards?