how to make Jira highlight changes in email notifications?

Hello all!

I clearly remember having Atlassian Confluence sending email notifications with highlighted in colors changes in email notifications. We can have the same feature for the JIRA notifications, can we? I failed to find the guidelines how to enable it in the Atlassian documentation.

Thanks in advance!

1 answer

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JIRA sends email for "Issue updates" with color highlights as you described if you are in the correct role against your Project Notification scheme and Workflow events.

Are you not receiving emails or you are receiving it and it's just not highlighted?

Hi Gabrielle! Thank you for the reply, I receive emails duly, it's just the changes aren't highlighted - all plain text. And so do all my colleagues

What JIRA version are you on? There should be a "User Preferences" section in "User Management" to control whether to send emails in PLAINT TEXT or HTML. Check that.

It worked! Thank you so much!!

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