I apologise for not being clear in my previous question. Currently when we access hostname.atlassian.net (force4change.atlassian.net) "Page Unavailable” error is thrown(was working previously). All users are facing the same issue and on different browsers as well.We are using JIRA for our project management. The biggest problem is I don’t remember whether we purchased JIRA server or JIRA cloud and where can we access this information? But recently we renewed our starter license for JIRA software(server) and JIRA portfolio (server) and not sure if that’s causing the error(using Server license for Cloud). If JIRA server was installed previously then where do I locate it and do I need to update the latest license key and server ID?
All xxx.atlassian.net urls are for Cloud installations, so that's an easy one to confirm
Your server licences have nothing to do with the Cloud ones, so that will not be the problem either. You can't use server licences on Cloud at all.
If the Cloud page is throwing that error, there's one of two things - you've either let your subscription lapse, or there's an error that needs to go to https://support.atlassian.com
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