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cannot complete sprint

When I try to complete a sprint it says "Sprint cannot be completed as there are incomplete subtasks". All my issues are either done or cancelled. I am using simplified workflow, with cancelled and done "set resolution" fields checked in the board configuration page. The cancelled status is not displayed on the kanban board, i.e is not in a column. When i add it to the done column, I am able to complete the sprint. I do not want the cancelled tasks to show up on the kanban board.

So my question is, why can't I complete the sprint when the cancelled status is not displayed on the kanban board? This looks like a bug.

I am running the latest version jira server.

 

2 answers

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Answer accepted
Nic Brough Community Leader Jan 01, 2017

It's because an issue has to be in the right hand column for it to be considered "done".

Best option is probably to put the cancelled status in the done column and create a quick-filter to hide it from the board.  Even when hidden, it's still in the column, so you'll be able to close the sprint.

So, in a JIRA Software scrum borady the deifintion of 'Done' is issue is in the rightmost column?

 

I find this 'Done' everywhere in the docs but I've never seen a definition of what it actually is.

If you're using a custom workflow - ensure the final state is 'Done' and not 'Complete' or something. For some reason only 'Done' (the default JIRA complete status) will truly mark a sub-task as closed.

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