Work Calendar does not show page on specific computer

When the user logs in on a computer, the My Work page won't load up.
No matter what browser the user tries with, it won't show up.
If the user goes to another computer it loads fine.

We tried clearing cookies, cache, etc.
Nothing seem to work.

 

4 answers

Hi Ariel,

Can you post a screenshot of the issue so that we know how it looks?

Here I attach how it looks like

Screen Shot 2016-08-08 at 9.57.28 AM.png

 

Definitely something is wrong with the add-on. I believe you'd need to contact the add-on creator @Volodymyr Krupach

vkrupach@jira-work-calendar.com
support@jira-work-calendar.com

Volodymyr Krupach Community Champion Aug 08, 2016

@Jakub Pierzchała thank you for pinging me. Somehow I did not get the email although I am subscribed for "com.jiraworkcalendar.work-calendar".

 @Ariel Saban, could you please provide me errors (if any) shown under the development console. In FireFox and Chrome it's activated by F12.

0 votes
Volodymyr Krupach Community Champion Aug 08, 2016

Hi Ariel,

Thank you for reporting the problem.

Yesterday I got the same report from other user: https://answers.atlassian.com/questions/39582887

Could you please provide me following info:

  • Are "blank" and "working" computers in the same intranet?
  • Is it possible that "blank"computers have special internet access restrictions?
  • Do "blank" and "working" computers run the same operation system? If not please let me know OS for blank computers.
  • Do you see any JavaScript errors when Work Calendar is not loaded? In Chrome and FireFox the errors are shown under development toolbox which is launched by F12.
  • Can you please try to open https://jira-work-calendar.com/ on the problematic computer and let me know if the page is opened fine. I suspect that particular computers do not recognize the SSL certificate for jira-work-calendar.com

It started working again.
I think you made a fix.
Thanks! 

Volodymyr Krupach Community Champion Aug 10, 2016

Hi @Ariel Saban,

Thank you for the update! Actually I did nothing and i guess it was caused by some glitches in Atlassian cloud environment.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

432 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot