I am new to JIRA admin tasks an am wondering what the best practice is with using the Resolution Field.
It is my understanding that an issue is either Open or Closed, based on the value of its Resolution field and this field is always Required when used.
So does that mean it should only be used when moving to a Closed type of status and not used when transitioning from one Open status, say 'Open' to another Open status say In 'progress' ?
Your instincts are completely right.
Your "used when moving to closed" and "not when moving to open" is absolutely the right thing, but I'd like to add:
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