Software maintenance

Dear Atlassian team,

I have some questions about software maintenance.

1) Which service exactly we can get if we purchase subscription?

2) If we want to re-install JIRA because of change of the server, could we get support about it if we purchase subscription?

3) If we haven't prolonged the subscription contract for 2 years and the problem related system happens so we want to prolong the subscription that time, do we have to pay for the subscription cost about last 2 years?

Thank you



3 answers

I think that will answer your questions:

Other than that, I will let Atlassian people to come with more details.

0 votes

1) Radu has that one answered

2) Yes

3) Two years is too long to be counted as "renewal", and it's probably not worth it.    You will find it cheaper to buy a new licence for a year (this doesn't affect your data, a licence just says "I'm valid until xxx, so you can use any JIRA data, old or new")

Thanks, Radu and Nic!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

554 views 2 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you