Service account without email is unable to authenticate in Jira

Hi,

We have JIRA connected to Crowd and Crowd is connected with LDAP. Recently we have added svc_xxx account from LDAP-Crowd to Jira. We can see svc_xxx account in JIRA users. However we are not able to login or authenticate using this svc_xxx account in Jira. Only thing I see different in this user account is that it is not associated with any email address. 

Does email field is mandatory for all JIRA users?

We tried to add email to this account in Jira, but it is showing errors as not permitted.

We tried to add email address and first name to this account in Crowd. It is showing "javax.naming.NoPermissionException". 

Is there any way we can use svc_xxx account in JIRA successfully?

 

Thanks,

Rakesh

 

 

 

1 answer

1 vote

Yes, you should give it an email address, ideally that of the owner of the account.  It sounds like Crowd does not have the access required to LDAP to make that change though - you'll need to do it in LDAP.

Any alternate option available for this?

 

As our service account doesn't comes with an Email address and we might require this service account for JIRA access.

 

Thanks,

Prem Sree

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you