Service account without email is unable to authenticate in Jira

Hi,

We have JIRA connected to Crowd and Crowd is connected with LDAP. Recently we have added svc_xxx account from LDAP-Crowd to Jira. We can see svc_xxx account in JIRA users. However we are not able to login or authenticate using this svc_xxx account in Jira. Only thing I see different in this user account is that it is not associated with any email address. 

Does email field is mandatory for all JIRA users?

We tried to add email to this account in Jira, but it is showing errors as not permitted.

We tried to add email address and first name to this account in Crowd. It is showing "javax.naming.NoPermissionException". 

Is there any way we can use svc_xxx account in JIRA successfully?

 

Thanks,

Rakesh

 

 

 

1 answer

1 vote

Yes, you should give it an email address, ideally that of the owner of the account.  It sounds like Crowd does not have the access required to LDAP to make that change though - you'll need to do it in LDAP.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,223 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot