We have JIRA connected to Crowd and Crowd is connected with LDAP. Recently we have added svc_xxx account from LDAP-Crowd to Jira. We can see svc_xxx account in JIRA users. However we are not able to login or authenticate using this svc_xxx account in Jira. Only thing I see different in this user account is that it is not associated with any email address.
Does email field is mandatory for all JIRA users?
We tried to add email to this account in Jira, but it is showing errors as not permitted.
We tried to add email address and first name to this account in Crowd. It is showing "javax.naming.NoPermissionException".
Is there any way we can use svc_xxx account in JIRA successfully?
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