Problems with making resolution required

Hi All,

I have a simple workflow I've created (To do, In Progress, Done), an issue can move anywhere on the workflow.  Resolution though is not required in my workflow and I want it to be.  So I created a transition that triggers the  Resolution screen and all was well, sort of... Now on my board when a ticket is being moved to the "Done" column, there are two sections of done I can drop the ticket into.  How do I make any ticket that moves to done trigger the resolution screen?

Thanks for you time everyone.

1 answer

0 votes
Steven Behnke Community Champion Sep 15, 2016
  1. Make a screen with the Resolution field 
  2. Assign the screen to any transition moving into the statuses in the Done column

If you could show a screenshot of how this isn't working, we might be able to help more! smile



Of course, I should've added a screenshot initially. This is a screen shot of a ticket moving to Done.  The Blue area is the state in the workflow and the green is the name of the transition.


Thanks for your help.

Steven Behnke Community Champion Sep 15, 2016

Both Done and In Progress to Done are transitions. You have two transitions mapped to the DONE column.

You either need to delete the extra transition or you need to add the appropriate screen to both transitions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

254 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you