Prevent images from being attached when replying to email updates

I am using "Comment Creation" when users reply to issue updates. However, it states that

  • Any attachments to the email will become attachments to the issue (assuming attachments  have been enabled in JIRA).

My problem is that icons related to user, issue type, comment bubble, and Atlassian logo are seen as attachments and added to the issue that is being replied to. Even though I design a string to prevent the email thread from being added (which works successfully) the same 4 items get attached everytime the issue update is replied to. How do I prevent those objects from being attached every time?

1 answer

This widget could not be displayed.

Actually, only seems to be caused by Outlook mail client. MAC and Android are not returning those icons as attachments. Trying to find outlook settings that would change its behavior.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

137 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you