I am using "Comment Creation" when users reply to issue updates. However, it states that
Any attachments to the email will become attachments to the issue (assuming attachments have been enabled in JIRA).
My problem is that icons related to user, issue type, comment bubble, and Atlassian logo are seen as attachments and added to the issue that is being replied to. Even though I design a string to prevent the email thread from being added (which works successfully) the same 4 items get attached everytime the issue update is replied to. How do I prevent those objects from being attached every time?
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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