Outgoing mail settings - empty

we just moved to the server version of JIRA Core. All the cloud data is restored, but we don't receive notification emails.

And now it seems the smtp settings won't show in our server version, see below. I understand that the below page is the correct one for the cloud version.


no outgoing mail settings.PNG

3 answers

Had same problem.
Add your user to "system-administrators" group.

0 votes


for JIRA cloud, smtp is configured already, all you need to do is enable it.

so it is enabled for your jira. have you configured your notification schemes?



uhm, we just moved to the server version - not in the cloud. We restored our cloud data (export in the cloud, import on our server).

Like 1 person likes this


sorry i quickly browsed the question and missed some points. can you try clicking on "send email" under mail section? what happens then? what does it say to you?

also you still need to configure your notification schemes. 

I know this may be an old question, but for everyone who is experiencing the same, as of Jira 7.8, the Global Permission Jira System Administrator (not to be confused with Jira Administrator)  is required to be able to configure the details of the Outgoing Mail, while Jira Administrators can only turn it ON and OFF. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

43 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you