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Jira service desk upgrade

I was asked to migrate Jira Service Desk from 7.10 to 7.11.

Everything seems to work but when I start the new version, the sidebar (of f.e. service desk project) doesn't contain the sidebar shortcuts/icons that show up in the old version (Customers, Reports, etc).

When I look at the service desk icon, in the old version there's a little green screen in the icon, but this is not visible in the new version.

See attachment.

Can anyone tell me what this means?

Many thanks!




1 answer

Hi @Kris Van de Vijver,

This Jira Service Desk project, does it shows any other strange behaviour? If not, just edit this project and set the Service Desk project type again.

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