I just changed the account from which we send JIRA outgoing mail, if only because I was able to configure incoming mail with the new account,and I would like people to be able to "reply-to" and have comments added to their issue.
Since I made the change, the Display From went from "Davis, Shannon (JIRA)" for example to "Enterprise JIRA", which is the display name of that mailbox. It was nice because I could see who had made the issue change, or added a comment, and then I knew whether I really had to read that or not.
I can't see any way to get it back, nor did I change anything beyond changing the account.
I am on version 6.3.12 if it matters.
I think I figured it out - Gabrielle.
Prior to this, the account was not authenticating and was just sending mail out without authenticating.
Once I added authentication with the new account, I believe that was over-writing any header that JIRA came up with.
I have removed the authentication and will test to see if this works.
Where did you make the change? Did you change the "From:" Email address in your Project Notification Scheme OR did you change it in your SMTP Server so that a particular account will display "Enterprise JIRA" instead of an actual person? Check both of these.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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