JIRA - display name on outgoing mail

I just changed the account from which we send JIRA outgoing mail, if only because I was able to configure incoming mail with the new account,and I would like people to be able to "reply-to" and have comments added to their issue.


Since I made the change, the Display From went from "Davis, Shannon (JIRA)" for example to "Enterprise JIRA", which is the display name of that mailbox.  It was nice because I could see who had made the issue change, or added a comment, and then I knew whether I really had to read that or not.


I can't see any way to get it back, nor did I change anything beyond changing the account.


I am on version 6.3.12 if it matters.

2 answers

1 accepted

0 votes
Accepted answer

I think I figured it out - Gabrielle.

Prior to this, the account was not authenticating and was just sending mail out without authenticating.

Once I added authentication with the new account, I believe that was over-writing any header that JIRA came up with.

I have removed the authentication and will test to see if this works.

Where did you make the change? Did you change the "From:" Email address in your Project Notification Scheme OR did you change it in your SMTP Server so that a particular account will display "Enterprise JIRA" instead of an actual person? Check both of these.

I only changed the From email address, but I also added authentication. However, your answer gave me the clue I needed to think about what else had changed.  Apparently adding smtp authentication will allow the smtp server to over-ride whatever JIRA sends.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

58 views 3 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you