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JIRA 791 and Marketplace

Installed JIRA 7.9.1 server and now I get an error in add-ons:

This version of JIRA is unrecognized by the Atlassian Marketplace. It might be a non-standard build or be too new to appear.


anyone understand what the problem might be?

4 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer Atlassian Team May 08, 2018

The reason you are seeing this message is because Atlassian has pulled the 7.9.1 version of Jira from the site yesterday (May 7th).  There exists a pretty severe bug in this version, and other version (7.6.5, 7.7.3, 7.8.3, which have all also been pulled from the site).  For more details on this bug please see the report in

This bug prevents Internet Explorer users from being able to use Jira Software boards in those versions.  However this Jira Software bug does not effect other browsers such as Chrome or Firefox.

That said, the long term solution to this problem is going to be to upgrade Jira to a fixed version such as 7.9.2 once it is released.   In the meantime if you do not have users that are required to use IE, I would not be too concerned that you see this marketplace warning.   The marketplace warning could technically prevent you from being able to install/update add-ons for Jira in your version.  You might be able to manually download some plugins by going to their Marketplace pages and then uploading these on the 'Manage Add-ons' page as a way to install plugins in these versions for the time being. Ultimately, Atlassian recommends upgrading to fix this bug once the update has been released.  Our apologies for the inconvenience.


OK, thanks for the heads-up!

Confirmed that 7.9.2 fixed issue.

0 votes

Hey Patrick, 

I've never seen this error before. Can you check and make sure that the UPM is updated to the latest version? Perhaps that is out of date and isn't recognizing the JIRA version. This is just a wild guess on my part!

We have the same issue with the JIRA 7.9.1 Upgrade. The UPM was upgraded to latest version Version 2.22.9. 

Same here with UPM 2.22.9

We have the same problem.  Upgraded last week.  Any fix for this?


Same Problem here


Andy Heinzer Atlassian Team Jun 08, 2018

Yeah, please see my accepted answer above.  You are going to have to upgrade Jira itself to another version to correct this problem.

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