It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues having a blank resolution

The resolution field of all my issues is blank. Therefore, they do not show up in the dashboard under my assigned issues. It is my understanding that the resolution should be displayed as unresolved if the resolution field is empty. I thus suspect that the resolution is set to an empty string for whatever reason.

Tickets don't show up in search when searching for Resolution IS EMPTY.

I did read a few threads about similar issues and ruled out the usual suspects: There is no custom resolution named Unresolved added. Re-indexing the project did not help. Finally, there is no post-function that manipulates the resolution.

Anything else I could check? Is there a way to search for empty strings in JQL to confirm my suspicion? Perhaps it's possible to work around this issue by auto-clearing the resolution field in a post-function?

2 answers

1 accepted

0 votes
Answer accepted

I figured it out. The issue was caused by the resolution field being hidden in the field configuration for whatever reason.

I'm glad you find out a solution, I was out of solution :)

Hi @Steffen Neumann 

You could try this to list all the possible values.

ResolutionValues.png

Thanks for the answer Veronique. This does indeed list some of possible resolutions available in the instance. It does not help in my case though, where the resolution seems to be an empty string.

 

resolution_blank.png

@Steffen Neumann 

The other thing I could think of is to try to play with filters. Something like:

Resolution not in (resolved) 

to see if tickets with no Resolution appear in the result.

We had a problem similar to this and tickets that were not showing were having a Resolution = Done due to incorrect workflow.

@Veronique DUFOUR 

Tickets are not being returned when searching for "Resolution not in (resolved) ".

@Steffen Neumann 

Normally all tickets would show with a query without filter like the following:

order by created DESC

@Veronique DUFOUR 

 

Yes, they do when not qualifying via resolution field.

@Steffen Neumann 

You could try to add the resolution column to the result then try to export to Excel or something else to see what this column contains.

@Veronique DUFOUR 

Good idea. I did that and the resolution field contains no value, not even a 'hidden' space. So now I am wondering, why these tickets are not showing as unresolved or being returned when searching for "resolution is empty".

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,354 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you