Issues are automatically resolved upon creation

When people create issues in our JIRA setup, they are immediately resolved. It seems like it doesn't affect the actual status or result of the issue, but it says under dates, that the issue has been resolved the same time it was created. It causes a lot of problems using the JIRA Agile view, where all new issues are strikethrough, giving the impression the issue has been resolved - even though it is not.

It only began recently, and there shouldn't have been any changes to the projects, worksflows etc. so I can't really figure out what the problem might be..

1 answer

1 accepted

2 votes
Answer accepted

Hi @Andreas Jahn Olsson

The first thing I would check in this scenario is to make sure that nobody has amended the screen used at creation to include the resolution field. If they have then all users will be forced to include a resolution on creation giving the scenario you describe.

Hope this helps 


Hi @Phill Fox [Adaptavist]

Thank you vey much for the answer! I tried looking at our Default Screen for Create Issue, which did have the resolution field as you said. Removing this from the screen seems to have solved the problem.

Thank you again.





Hi Andreas Jahn Olsson

Glad to be able to help. Please upvote my response so that anyone else who encounters the same issue may find this answer in the future.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

400 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you