Issue Synchronizing Specific Users from a Crowd Directory to JIRA

We have JIRA 6.4.12 using a Crowd 2.8.3 as a user directory.  On the Crowd side the directory a delegated authorization directory connected to Active Directory.  Some of the users are not synchronizing  properly.  In the JIRA log we get:


2015-12-11 14:23:32,614 atlassian-scheduler-quartz1.clustered_Worker-2 WARN ServiceRunner [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following entity to the directory [ Crowd Internal Directory ]: USERNAME

This is similar to CWD-4290 and https://answers.atlassian.com/questions/32025438 but (a) not using mySQL and (b) a user is the problem not a group.

-Rich

1 answer

0 votes

What is the rest of the error message?

So, there isn't a stack trace. There are additional messages about the number of users synchronized and about the groups synchronized and finally a message indicating that full synchronization is complete.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

365 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you