I referenced an old question/answer (https://answers.atlassian.com/questions/201891) it doesn't solve my problem. In the old question, the user received error "Unknown error occurred trying to invoke collector", but it was because the Summary section was blank. In my issue page, I have Summary as a mandatory field. Also, some users ARE able to submit tickets with the Issue Collector, while some are receiving errors and I can't figure out why.
Thanks for your help!
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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