I referenced an old question/answer (https://answers.atlassian.com/questions/201891) it doesn't solve my problem. In the old question, the user received error "Unknown error occurred trying to invoke collector", but it was because the Summary section was blank. In my issue page, I have Summary as a mandatory field. Also, some users ARE able to submit tickets with the Issue Collector, while some are receiving errors and I can't figure out why.
Thanks for your help!
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG