I referenced an old question/answer (https://answers.atlassian.com/questions/201891) it doesn't solve my problem. In the old question, the user received error "Unknown error occurred trying to invoke collector", but it was because the Summary section was blank. In my issue page, I have Summary as a mandatory field. Also, some users ARE able to submit tickets with the Issue Collector, while some are receiving errors and I can't figure out why.
Thanks for your help!
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot