This question is in reference to Atlassian Documentation: Configuring email notifications
Is it possible to send a notification when a user adds a comment for a specific status?
For example, I want to send notifications when a user add a comment while the status of the task is 'In Progress' ( when the status is to do or closed, I don't want to send notifications).
Notifications go out on events, and events are generated throughout the lifecycle - they're not tied to fields directly.
You can do this, but you need to do a bit of coding. You turn off the notification for the "issue commented" event and find/write a listener that can catch the event and embed code that says "if status = x then send email, otherwise don't".
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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