Is it possible to send a notification when a user adds a comment for a specific status?

This question is in reference to Atlassian Documentation: Configuring email notifications

Is it possible to send a notification when a user adds a comment for a specific status?

For example, I want to send notifications when a user add a comment while the status of the task is 'In Progress' ( when the status is to do or closed, I don't want to send notifications).

3 answers

Some of the emailing addons support this kind of conditional notifications as a built-in feature.

One example is Email This Issue for both JIRA Cloud and Server, see related documentation.

0 votes

Notifications go out on events, and events are generated throughout the lifecycle - they're not tied to fields directly.

You can do this, but you need to do a bit of coding.  You turn off the notification for the "issue commented" event and find/write a listener that can catch the event and embed code that says "if status = x then send email, otherwise don't".

Hello! For flexible notifications settings you may try to use Universal Listener add-on (https://marketplace.atlassian.com/plugins/com.ovdgroup.jira.unilistener/server/overview)

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