I have a user that can't access a project he should

I have two users that belong to the same groups. One of them can access the designated project correctly, the other can't access the project Board. How can I solve this?

1 answer

1 accepted

1 vote
Accepted answer

Check who the board filter is shared with.  I expect you will find that it is shared with the first user, but not the second.

Did that. In fact, it is not shared with anyone.

That's the problem then. Board access is controlled by who can see the filter the board is based on. I'd guess that the owner of the filter is the first user...

Yeah, it looks like the user that could see the board in fact couldn't. He was confusing an issue listing with the scrum board.

Just to make it clearer, I am the owner of the filter and sharing it with all developers in the project solved the issue.

:-) Yay! I don't blame end-users for not understanding the difference between a filter and a board, in an ideal world, they shouldn't really have to. But we have to have some permissions in JIRA, so we're a bit stuck with it like this.

Yeah, it would be better if we didn't need this extra level of "permission", but in the end I got confused much more by my team feedback than by the system itself. My main confusion came exactly from the fact that one of them claimed to see the board, while he was not seeing it. Thanks for the help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,383 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you