How to upload custom priority icons in Atlassian Cloud?

This question is in reference to Atlassian Documentation: Customize your site

We are transitioning our JIRA over from a standalone instance to Cloud. We have custom priority icons that I'm trying replciate in our Cloud instance. I don't see any way to upload icons for priorities like I can in other areas of the site. I tried using the webdav folder as a source for the icons but now it requires everyone to have webdav access to use JIRA (that is, it prompts them for their webdav password every time they login). Is there another way to skin this cat?





2 answers

1 accepted

1 vote
Accepted answer
Steven Behnke Community Champion Feb 04, 2016
  • Upload them as an Issue attachment and don't delete it
  • Upload them to a Confluence page and don't delete it
  • Convert your image to a data URI and paste that in the location area

Steven Behnke Community Champion Feb 04, 2016

I get the same HTTP 500 but it seems to work anyway. I lifted all these suggestions from that issue I linked.

I think that Atlassian is slowly improving all UI aspects, but this is not a priority (heh) for them right now. JIRA team has said this year they are focused on configuration simplification, bug fix/data center improvements, as well as other needed functional items like Issue Linking events etc.

Unfortunately custom icons will just have to get rolled out when someone takes it on as a personal project or when internal UI improvements become an active epic.

Well, I spoke too soon. It works in the priorities config page but fails when you go to other pages that reference it. The URL ends up looking like this:


A solution!!


  1. Use the issuetype icon editing/uploading function
    1. go to Issue Types in Jira Settings > Issues > Issue Types
    2. Edit an issue type (either existing or create a new one)
  2. Change the icon for that issue and upload your own png
  3. Save that change
  4. Right-click the icon on that page and copy the image url
  5. Go to Jira Settings > Issues > Priorities and edit the priority you want to update
  6. Paste the url into the image field
  7. Save
  8. Profit!
KJ.Anderson I'm New Here Tuesday

That's issue type, not Priority.

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