Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to present a dashboard with the age of the ticket in a particular status

Is there a way that I can create a report in JIRA and have a dashboard attached to it where it displays the following information

The ticket number, Status of the ticket, Date it went into that status, #of days it has stayed in that status.

The Gadgets in the dashboard doesn't seem to get this kind of reporting. Also the pivot reports doesn't provide this type of reporting

2 answers

1 vote
Lizzie_Rogers Community Leader Oct 02, 2018

I don't think there are any JIRA reports that show exactly what you are looking for, but you could compile the different pieces on a dashboard.

The average time in status dashboard gadget is a good one for seeing how long tickets are in a status/statuses. 

You could also just do a filter results gadget and add the key, status, and updated date to the fields to show.  I also like adding latest comment and latest comment date.

Thank you Lizzie :)

Hi Annie,

we use card colors on the board to show how long a status has not be changed.

Some JQL like:

resolution IS EMPTY AND status changed after "-3d"

This selects only unresolved issues those status hasn't changed in the last three days.

Maybe that could be a solution for your issue.

Best 

JP

Thank you Jan-Peter

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,996 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you