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How to present a dashboard with the age of the ticket in a particular status

Is there a way that I can create a report in JIRA and have a dashboard attached to it where it displays the following information

The ticket number, Status of the ticket, Date it went into that status, #of days it has stayed in that status.

The Gadgets in the dashboard doesn't seem to get this kind of reporting. Also the pivot reports doesn't provide this type of reporting

2 answers

1 vote
Lizzie_Rogers Community Leader Oct 02, 2018

I don't think there are any JIRA reports that show exactly what you are looking for, but you could compile the different pieces on a dashboard.

The average time in status dashboard gadget is a good one for seeing how long tickets are in a status/statuses. 

You could also just do a filter results gadget and add the key, status, and updated date to the fields to show.  I also like adding latest comment and latest comment date.

Thank you Lizzie :)

Hi Annie,

we use card colors on the board to show how long a status has not be changed.

Some JQL like:

resolution IS EMPTY AND status changed after "-3d"

This selects only unresolved issues those status hasn't changed in the last three days.

Maybe that could be a solution for your issue.



Thank you Jan-Peter

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