How to automatically assign issue to reporter?

I want to automatically assign tickets in JIRA when they are resolved to the reporter, only if the reporter is a member of the QA team.

For example, if QA member opened an issue, when the issue is resolved it should be assigned back to the reporter. If a developer opened an issue, the issue should be automatically assigned (when resolved) to QA team leader.

What is the best practice and how to configure it in JIRA cloud?

1 answer

You should write the script to assign issue to user as post function.

 

    import com.atlassian.jira.issue.Issue;

    import com.atlassian.jira.issue.MutableIssue

    import com.atlassian.jira.ComponentManager

    import com.atlassian.jira.user.util.UserManager

    import com.atlassian.jira.security.groups.GroupManager

    import com.atlassian.crowd.embedded.api.User

 

    if (GroupManager.isUserInGroup((issue.getReporter(), "QA team")) {

        issue.setAssignee(issue.getReporter())

    }

Thanks, but it's JIRA cloud, I can't write scripts...

Since you have very limited choice on post-function scripts, I guess you are stucked.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,196 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot