How do you send e-mail notifications to an external e-mail address

I saw various posts back in 2012 regarding this, but I would like to repeat the question to see if this is now possible some how.

 

Currently internal users who use JIRA within the company "X" are able to receive notifications when say a status is moved for example. 

However we've recently had the need to sign external users from company "Y" to our JIRA system, they are able to use and move JIRA as required however they cannot receive any e-mails, is there anyway to allow this?

 

In short:

 

John.Smith@XCompany.com CAN receive e-mails

John.Rogers@YCompany.com CAN'T receive e-mails

 

How do I allows users from "YCompany" to get notification e-mails?

 

Thanks

1 answer

1 accepted

I would say that this is an IT question and not a JIRA question.

You need to work with whomever manages your email server and find out why the emails to Ycompany aren't making it. Maybe it's a company policy to not allow external email addresses?

Thanks, I'll have a check and see if this is the case

Although now that I think about it, I don't think this would be the case since I would be able to send someone from Ycompany an e-mail and they would be able to respond (and vice versa)

They just don't receive e-mail notifications that should be sent via Jira

You may not be using the same email server as JIRA does?

I'm just saying that every time I've seen something like this, it's been email server settings or email filters on the recipient side. Maybe the messages are filtered as spam by the recipient email server.

Aah I see! I'll definitely look into that!

Yep, it was that ! ~ Thanks Sten

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you