How can I integrate JIRA with ServiceNow by using only Restbased calls without using SOAP?

 

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"Integrate" is a "suitcase word" - it describes a concept well, but we can't really tell you anything about the contents until you open the suitcase. We need more detail.

What do you want from the integration?  When update X is done, Y happens - what are X and Y for you?

Hi Nic,

Something like this if an organisation is using both the ticketing tools Servicenow and JIRA. Let us suppose and incident has been created using Serviceno, how to integrate ServiceNow with JIRA so that same incident is updated in onsite JIRA server(not cloud) and further if any updates made on JIRA end should also reflect on servicenow.

Are there any settings that servicenow provide to integrate with JIRA?

Do both servicenow and JIRA has any API's to post or get data between each other?

Are there any example code snippets or sample integration done earlier between these two agents?

-RT

 

Ok, great, you'll need to write code in ServiceNow that calls the JIRA REST interface to create and update incidents in JIRA, and hen some code in JIRA (webhooks and maybe post-functions) to do the same in SeviceNow over the remote API for that.

 

(As a dutiful Atlassian advocate, I should add that a far easier and better option is to add JIRA Service Desk to your JIRA installation)

Looks like a good approach to me.

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