Getting the Zendesk plugin to Authenticate

My organisation has had this feature working for the passed 11 months, it decided to break a few weeks ago.

I am trying to get the Zendesk Integration working again but it stuck at the step (screenshot below)

On the Zendesk side I have tried both versions of the plugin (new and legacy) neither of which seem to work.

I have the hosted version of JIRA so I should be on version 7 since this is Cloud/OnDemand or whatever the marketing people are calling this.

Anyone else know how to get around this? I've been waiting for 'finish authenitcation...' for about 20 minutes now.

zendesk-jira.png

1 answer

Seems I will need to escalate this one.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

241 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot