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Getting the Zendesk plugin to Authenticate

My organisation has had this feature working for the passed 11 months, it decided to break a few weeks ago.

I am trying to get the Zendesk Integration working again but it stuck at the step (screenshot below)

On the Zendesk side I have tried both versions of the plugin (new and legacy) neither of which seem to work.

I have the hosted version of JIRA so I should be on version 7 since this is Cloud/OnDemand or whatever the marketing people are calling this.

Anyone else know how to get around this? I've been waiting for 'finish authenitcation...' for about 20 minutes now.

zendesk-jira.png

1 answer

Seems I will need to escalate this one.

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