Getting error "username and passoword incorrect" even using correct creadentials

While login to JIRA  with right username and credentials getting error "username and password is wrong"

 

Note:I found in logs : On his name  as shown in below

tried to login but they do not have USE permission or weren't found. deleting remember me cookies

please suggest on the this.

3 answers

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check user is in jira-users permission group in systems -->global permissions group

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Yes ,he is there ,till Friday it was good,today he got this issues

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Answer: User Account has been locked in LDAP Directory

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