Jira... I have my create form configured and when I create a new issue it sometimes loads to a different form completely! I am not sure what is causing this behavior.
Here is the form I want to be using which is configured properly and works sometimes.
Other times a standard looking create form shows up instead... my custom fields and tabs are missing...
It appears to be completely random and I don't know what is causing this.
While other times I get what looks like a mini version of the form...
What URL or buttons are you pressing to create the issue? They don't seem random to me.
1st screenshot seems to be opened to the "Create Issue" URL in a browser supplied with information
3rd screenshot seems to be opened by opening the link
I use all these 3 ways to create an issue above depending on where I put them.
Where in your JIRA Instance are you pressing the "Create" issue button? Are you in your Dashboard? Are you in the System Admin screen? Are you in a project overview page? JIRA will determine what page will be presented to you depending on where you currently are. Try and experiment with that?
For some reason when I create an issue from the Project Issue screen the mini form is displayed!
Okay... I see what is happening...
The settings in "Configure Fields" don't seem to be sticking and that is why I get a random form pop up. Even with the mini form I have the option to "Configure Fields". I don't see why this is even an option for non-admin users.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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