Fields displayed on create form changes by itself

Jira... I have my create form configured and when I create a new issue it sometimes loads to a different form completely!   I am not sure what is causing this behavior.


Here is the form I want to be using which is configured properly and works sometimes.

  Form A.PNG

Other times a standard looking create form shows up instead... my custom fields and tabs are missing...


Form B.PNG


It appears to be completely random and I don't know what is causing this.

While other times I get what looks like a mini version of the form...


Form C.PNG

2 answers

What URL or buttons are you pressing to create the issue? They don't seem random to me.

1st screenshot seems to be opened to the "Create Issue" URL in a browser supplied with information

2nd screenshot seems to be pressing the "Create" issue button on the JIRA site itself.

3rd screenshot seems to be opened by opening the link!default.jspa

I use all these 3 ways to create an issue above depending on where I put them.

Gabrielle, I don't understand.  I am using the "Create" issue button on the JIRA site itself in all 3 instances of those screen shots.  Why would a different form be displayed? 

The URL that is displayed for all 3 is

Where in your JIRA Instance are you pressing the "Create" issue button? Are you in your Dashboard? Are you in the System Admin screen? Are you in a project overview page? JIRA will determine what page will be presented to you depending on where you currently are. Try and experiment with that?

I am pressing the create button when on the issues page or dashboard. It shouldn't matter where I press the create button from I want the same form to display each time.

Yeah, that's the factor that determines which create window will show up. I don't know if there's any way to configure it explicitly currently. We can always open up a case against Atlassian :)

Wow thanks, I hope someone from Atlassian can chime it, this is not acceptable!

Could it be that the first one was created from the project issue screen so it knew what project/form to use but on the others you were outside of the project so you are getting a default screen that forces the choice of project?

Agree Jen. That's exactly the explanation of the different create screens.

I couldn't post an image in the comments so I added one below... when I hit next button my fields are displayed

For some reason when I create an issue from the Project Issue screen the mini form is displayed!

Form D.PNG


Okay... I see what is happening...

The settings in "Configure Fields" don't seem to be sticking and that is why I get a random form pop up.  Even with the mini form I have the option to "Configure Fields".  I don't see why this is even an option for non-admin users. 


Form E.PNG

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