Export data from Jira using APIs

Question

Hi,

We are looking to introduce agents model in our business who will be referring lot of customers to us. Unfortunately we can’t give Jira access to all agents as it will increase our costs (we are using Jira software at the moment). Also there is an issue with not being able to create our own reports. So to address these 2 issues, we hired a team of web developers who are going to create agents portal and also user dashboards. In agents portal we want to show the agents cases (agent email id in on if the fields is uniq agent id) that are referred by us and dashboards highlighting their performance and bonus. Can u please help us with pointing out which APIs our dev team should use to achieve the below,

1) Extract data from Jira (all issues and fields related to it) on regular basis using APIs

2) once full data is extracted, from the next extract, only extract info related to newly created issues and updates issues

3) Create a new issue every time an agent registers a lead on the website.

Thank you,

Vamshi.

Mohammed shoaib_md18ra · Answer

Hello @Nirvana Admin Team @Dario B

In Order to Export Search Issues using API. Does anyone have idea on this.

Any leads will be helpful.

Thanks in Advance.

Dario B · Answer

Hello @Nirvana Admin Team ,

Whether it is better to use Webhooks or an Automation it really depends on your requirements and the involved scenario.

However, being on a Free plan, you have some limitation on the number of automation rules executions that you should be aware of. Please see below page for details:

* What are service limits?

Nirvana Admin Team · Answer

Thank you very much @Dario B @Prince Nyeche - ELFAPP

can the developers use Search API (https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/search-search) to get all issues at the first instance to load on our external database. And then on use webhooks or API @Dario B suggested to keep it up to date?