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Error for ssl configure and Incompatible add-on after upgrade to version 7.2.1

I’m already upgrade jira version 7.2.1 in Test server
Yest It's can start service for use.
1 . found 3 add-on incompatible in this version.



2. next step ( edit SSL configure support with https protocal for my company )
edit file /usr/atlassian/jira/conf/server.xml


and restart service.
( I'm use this configure every time after upgrade)


but in this time. It's not work.
It's show error message.


I'm try to resolve this problem by this solution 

delete all plug-in cache


- Add value  “-Datlassian.plugins.enable.wait=300”  in of java environment.


- Increase value of  “JVM_MAXIMUM_MEMORY="4096m" in java environment.   


- Delete  .lock file


- Delete 



** But. Solution not resolve problem in first start service.

I’ll stop service jira again and delete    /var/atlassian/application-data/jira/.jira-home.lock  file again.

And start jira service again.  ( restart service 2 time. )

Please fix this bug of this version. 

1 answer

0 votes

You have not told us what "bug" you are expecting to be fixed here, or what the log file says about the failure to start.


I'm already post 'bug' in step 2. 

I' can't start service of JIRA.  It's show error message " JIRA Startup Failed"

on post

Now, I'm copy my catalina log from my server for you.

I can't see any bug in there, just a set of plugins that aren't loading.  I would try

  • Stop JIRA
  • Move all the user-installed add-ons from the "installed plugins" directory to somewhere safe (give us a list of all the files in there if you're not sure which ones are user-installed)
  • Clean the plugin cache again as you did before
  • Restart

Does that fail too?

I'm try to remove the "installed plugins" directory and clean plugin cache before start service again.

yes, It's can start JIRA service. 



That mean all add-on in list

not support JIRA this version.?


Only solution is: Wait for Atlassian staff upgrade all add-on for this version.  yes/no ?

No, the list you've got is just stuff that has not started, which can happen for various reasons. 

What I'm asking you to do is remove all the add-ons you have installed on it, so that we can see that the main system starts ok (or not)

YES, JIRA can start after remove all add-ons.

Ok, so now add them back, one at a time, and see which one(s) stop it from starting.

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