Dragging a ticket to a column with multiple status does not work as expected

This question is in reference to Atlassian Documentation: Transitioning an Issue

It seems other users have run into this as well and asked questions but without any answer.  As described in the article, if I drag a ticket into a column with multiple associated statii I should see those represented as sections of the column, however this simply doesn't happen.  I have set up the most basic example possible and in fact no matter where in the column I drag the ticket to, the selected transition is always the same.  Please help, this makes dragging tickets on the board useless.

1 answer

1 vote
Joe Pitt Community Champion Nov 30, 2016

There may only be one valid transition from the old status. If a workflow goes from A > B> C > D > E and you drag it from A to what is the C column the workflow doesn't support doing directly from A to C. Are you thinking it should go through B on the way to C? 

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