Dragging a ticket to a column with multiple status does not work as expected

This question is in reference to Atlassian Documentation: Transitioning an Issue

It seems other users have run into this as well and asked questions but without any answer.  As described in the article, if I drag a ticket into a column with multiple associated statii I should see those represented as sections of the column, however this simply doesn't happen.  I have set up the most basic example possible and in fact no matter where in the column I drag the ticket to, the selected transition is always the same.  Please help, this makes dragging tickets on the board useless.

1 answer

1 vote
Joseph Pitt Community Champion Nov 30, 2016

There may only be one valid transition from the old status. If a workflow goes from A > B> C > D > E and you drag it from A to what is the C column the workflow doesn't support doing directly from A to C. Are you thinking it should go through B on the way to C? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

391 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you