Direct Message notifications slack

So far all the add-ons that I've found only support notifications sent to a pre-set channel in Slack.  

Is there any plugin where, in lieu of an email, send a direct message as a pre-set User/Bot directly to someone?  This would be useful when doing @ mentions directly at people.

5 answers

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We ended up writing a custom integration for our Slack workspace

Is it available to everyone?

@Jennifer King unfortunately, it's only available in our workspace but the code is open source:


Edit: I've since added steps to the link above so that anyone can install this for their Slack workspace & Jira instance

@Mike Solomon 

First of all, I'd just like to congratulate you on creating the resource, that's exactly what I needed.

I followed the setup tutorial, but when I got to step 5, I had a problem.

When I try to insert the URL in the "Event Subscriptions" of my app in slack, the following error is generated: "Your URL did not respond with the value of the challenge parameter.", Not allowing me to finish the configuration and use the bot . Can you tell me how to solve this?

@Junior Sartori thanks for the congrats. I just went through my own setup steps (which admittedly were rushed and I'm sorry about that). I discovered that I missed a few crucial parts. The steps have been updated. I recommend starting over if you can but if you wanna know what's been changed, this is what has been added:

Steps for setting up a Jira webhook (the new step 5)

Steps for setting up Incoming Authentication in the Jira Application link (the end of Step 4)

Adding APP_URL as an environment variable in the heroku app (the first environment variable in step 3)

@Mike Solomon thanks for the tutorial update.

I followed step by step, I was able to finalize the settings and leave the bot online in the slack.

I had problems in deploy by heroku, when access to the main URL of the application is returned error 500. I will analyze the settings in heroku to identify what is happening.

Once again, thank you very much for your attention.

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It's a bit tedious but I was able to achieve this with Automation for JIRA. 

You basically have to create a separate automation rule for each person you wish this to work for. Since our use-case was for our product team which consisted of 6 people it was worth it.

  1. First define your trigger as Issue Commented
  2. Then select condition: Compare condition
  3. Screen Shot 2018-06-29 at 3.10.34 PM.png
  4. Your first value will be {{issue.comments.last.body}} - the body content of the last comment.
  5. Condition: Contains
  6. Second Value - firstName.lastName (follow this format)
  7. Then set your action to Send Slack message.
  8. Screen Shot 2018-06-29 at 3.10.41 PM.png
  9. You can configure your message body however you wish, I prefer the above format.
  10. Instead of #channel-name set @Fname.Lname (follow this format, but this could vary based on your slack username format).
  11. Save & activate

Repeat this for every user you wish to receive DM's from comment mentions.

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Our Slack Connector Add-on can send direct messages over Slack to users mentioned in JIRA comments. Check out this documentation page to get more details on this.


Doh - we're on JIRA Server :(

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Seems to be a quite wanted feature (I'm also looking for something like that). Was anyone able to find a free solution, or started to write a custom plugin?

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Big lack of Jira to have not a good email or Slack implementation. Not wonder coming from an united-statian product... XD

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