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Direct Message notifications slack

ChowSpecial May 17, 2016

So far all the add-ons that I've found only support notifications sent to a pre-set channel in Slack.  

Is there any plugin where, in lieu of an email, send a direct message as a pre-set User/Bot directly to someone?  This would be useful when doing @ mentions directly at people.

7 answers

4 votes
Mike Solomon Mar 22, 2018

We ended up writing a custom integration for our Slack workspace

Jennifer King Mar 28, 2018

Is it available to everyone?

Mike Solomon Mar 28, 2018 • edited Jun 06, 2018

@Jennifer King unfortunately, it's only available in our workspace but the code is open source:


Edit: I've since added steps to the link above so that anyone can install this for their Slack workspace & Jira instance

Junior Sartori May 31, 2018

@Mike Solomon 

First of all, I'd just like to congratulate you on creating the resource, that's exactly what I needed.

I followed the setup tutorial, but when I got to step 5, I had a problem.

When I try to insert the URL in the "Event Subscriptions" of my app in slack, the following error is generated: "Your URL did not respond with the value of the challenge parameter.", Not allowing me to finish the configuration and use the bot . Can you tell me how to solve this?

Mike Solomon Jun 01, 2018

@Junior Sartori thanks for the congrats. I just went through my own setup steps (which admittedly were rushed and I'm sorry about that). I discovered that I missed a few crucial parts. The steps have been updated. I recommend starting over if you can but if you wanna know what's been changed, this is what has been added:

Steps for setting up a Jira webhook (the new step 5)

Steps for setting up Incoming Authentication in the Jira Application link (the end of Step 4)

Adding APP_URL as an environment variable in the heroku app (the first environment variable in step 3)

Junior Sartori Jun 03, 2018

@Mike Solomon thanks for the tutorial update.

I followed step by step, I was able to finalize the settings and leave the bot online in the slack.

I had problems in deploy by heroku, when access to the main URL of the application is returned error 500. I will analyze the settings in heroku to identify what is happening.

Once again, thank you very much for your attention.

Victor Vucicevich Jan 04, 2019

@Junior Sartori did you figure it out?

1 vote
Haris Vugdalic Jun 29, 2018 • edited Aug 30, 2018

It's a bit tedious but I was able to achieve this with Automation for JIRA. 

You basically have to create a separate automation rule for each person you wish this to work for or use an If/else block for multiple users. Since our use-case was for our product team which consisted of 6 people it was worth it.

  1. First define your trigger as Issue Commented
  2. Then select condition: Compare condition
  3. Screen Shot 2018-06-29 at 3.10.34 PM.png
  4. Your first value will be {{issue.comments.last.body}} - the body content of the last comment.
  5. Condition: Contains
  6. Second Value - firstName.lastName (follow this format)
  7. Then set your action to Send Slack message.
  8. Screen Shot 2018-06-29 at 3.10.41 PM.png
  9. You can configure your message body however you wish, I prefer the above format.
  10. Instead of #channel-name set @Fname.Lname (follow this format, but this could vary based on your slack username format).
  11. Save & activate

Repeat this for every user you wish to receive DM's from comment mentions.

firstName.lastName in step 6 is not found in jira account.

Haris Vugdalic Aug 30, 2018

Mahabubur, it would be formatted based on the user you're targeting

(example: mahabubur.melon)

The easiest way to find out the format of the user is to start a comment in JIRA with @ then type the first name. This will reveal the value you would need to add to step 6.

1 vote
Nicholas Cron Dec 28, 2018

Hi everyone - our bot does exactly what is described here and is available for all teams without the need to self host.  

You can check it out at

If you want to see how this specific feature works you can view our help doc here:

Nicholas Cron Dec 28, 2018

And it works on Jira Server, Data Center and Cloud. 

0 votes
Adrian Wieczorek Jun 21, 2016


Our Slack Connector Add-on can send direct messages over Slack to users mentioned in JIRA comments. Check out this documentation page to get more details on this.


ChowSpecial Aug 25, 2017

Doh - we're on JIRA Server :(

0 votes
Tiago Melo Aug 25, 2017

Seems to be a quite wanted feature (I'm also looking for something like that). Was anyone able to find a free solution, or started to write a custom plugin?

0 votes

Big lack of Jira to have not a good email or Slack implementation. Not wonder coming from an united-statian product... XD

0 votes
Nicholas Cron Mar 21, 2019

Hi everyone - we are releasing a major update that will allow you to get ALL of your Jira emails in Slack and allows you to control your notifications at a granular level.  It is also going to batch updates to reduce the noise in Slack.  Check out the blog we put out about it today here -

Here is the user configuration screen:


Nicholas Cron Mar 21, 2019

This is what it looks like in Slack using the new Block Kit message format. 


Like Mike Solomon likes this

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