Creating issue from mail in multiple projects from 1 mailbox.

Need to setup Jira to create issues in MULTIPLE projects from 1 mailbox. (divided between projects by keywords or mail-folders). Can it be done somehow?

1 answer

1 accepted

This widget could not be displayed.

JIRA's standard mail handlers can only create issues in one project - it has no way of knowing how you might define the project in an email.

You need add-ons that can provide handlers that will be able to implement the logic you need to perform to make the decisions on which project is needed.   You can write your own, or try out something like JEMH or JETI.

I thought so too, but JIRA documentation(https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html) says : "

  • For mail accounts, JIRA scans email messages received by your mail account's 'Inbox' folder. However, for IMAP mail servers, you can specify a different folder within your mail account."

    and

    "Specify the project key of the default project to which new issues are created by this handler — for example, JRA."

    Which makes me believe it should be possible with standard functionality.

Yes, but that's not quite "one mailbox" on the JIRA side.   You'll need to set up a different mail server for each inbox folder.  JIRA will see them as separate mailboxes, so you can then hook up a different handler for each.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

197 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you