You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi there,
We would like to move our support teams away from any direct emailing with clients over to using the service desk for all communications to our clients'. Please can anyone help me understand how we can do this?
For example, we may want to communicate a new process, price or feature to a group or single client. Previous our support team would send an email or mail merge, however we want to be able to send these comms through Jira SD cloud so that we can report on them and capture replies etc. all in the issue.
We would like the client ideally to just see the communication as an ordinary email to them from their perspective, and any reply they send to be added to the issue we raised for the comms.
Any ideas how we can do this please?
Thanks in advance :)
Cathy
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events