This question is in reference to Atlassian Documentation: Unable To See User Avatars In JIRA - Only See Default Image
All settings are set correctly as in the article above, still people don't see the avatars. They actually dissapear, and may come back next time you login. I can always see my own avatar, but from other people they regularly dissapear.
One of my colleagues said, that when he checked his avatar in his profile, it disappeared there as well. And he had to set it up again.
Everyone, I discovered after many months that if you have zoomed in with the browser, the avatar disappears off the bottom and can't been seem. So, if you have this problem, try resetting your browser zoom to default.
It's a little hard to believe that it took months to solve this problem. Hopefully by posting here I'll save someone else a few hours, days, weeks or months.
So I got it working by going to global settings and adding myself (an admin) to the jira software group. I'd be more specific but I can't find my way back to global settings.
I also have no idea why that would have resolved the issue, but it did.
I love Jira but as far as counter intuitive rabbit warrens it is the market leader.
I came here with a similar issue. I didn't see the avatar for some people on Bitbucket which we host locally.
When logging in on this community page, I noticed I couldn't see my own avatar here too. When trying to follow the image link I noticed a chrome extension was blocking it.
I use Ghostery as an addblocker and it blocked all Gravatar images. Allowing Gravatar images solved it for me on this page and on Bitbucket. Maybe this info is of use to you.
A little late to the party. I have this issue. My variant is that the avatar will appear for a specific JSD, jira-service-Customer, and not appear within different views on JSD.
The customer avatar appears in the Project, project name, Settings, People view, but does not appear in a support request, issue.
Leads me to believe I may have a double account or a mis-configured role or permission.
I cannot rule out user error, but I am now in charge of making it right.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event