Auto-Assign Issue Based on Request Type

[Giancarlo Agurto]

I have external users the open tickets.  One option they have is to select a "Request Type".  I have 4 options to choose from at the start of the portal.

How can Jira automatically assign to user or group when the reporter chooses any of the 4?  I want to auto assign for all 4 types.

THanks

[Petter Gonçalves]

Hello Giancarlo,

Welcome to Atlassian Community!

Since you mentioned request types, I believe you are using JIRA Service Desk, is it correct?

You should be able to achieve this functionality by creating the following Automation rule for each Request type:

For more information about automation rules on JIRA Service Desk, you can check the documentation below: 

- Automating your Service Desk

Please, let me know if it works for you.

[Giancarlo Agurto]

Awesome!!! Huge thanks!

[Thomas Deiler]

@Petter Gonçalves, aha, what did I miss in my answer?

[Petter Gonçalves]

Hey @Thomas Deiler

Your answer is perfectly complete. :)

I'm sorry that I didn't see it before posting my answer. Good job man!

[Thomas Deiler]

There is a difference - yours is for cloud mine for server. ;)

[Thomas Deiler]

Dear @Giancarlo Agurto,

you are using the words "Request Type" and "Portal" in your question. I guess you are using Jira Service Desk and not just Jira Core, or?

You can do this with the Automation part of Jira Service Desk. Create a rule that is triggered on new created issues and when a certain request type (field name "Custom Request Type") is detected, the issues assignee field is modified to a specific user. See my screenshot of the rule:

You have to create 4 of this rules, each per request type.

Let my know how I can help you further

So long

Thomas

PS: "Celebration: this is my post number 1000!!!!!

[Giancarlo Agurto]

Congrats on the 1000!!!  onto the next 1000 replies :)

How do I get to the automation part of Jira service desk to create that rule?

[Thomas Deiler]

When you go to the settings of your JSD project there is a tab on the left side:

[josh]

Hi Giancarlo -

For assigning to a user, it's as simple as putting the Assignee field onto the request type under the hidden fields.

For assigning to a group, you will need to create a field for that. I gave a talk at Summit 2018 where I discussed my team's solution to this problem. https://www.youtube.com/watch?v=QMpGMPnECSA