I have external users the open tickets. One option they have is to select a "Request Type". I have 4 options to choose from at the start of the portal.
How can Jira automatically assign to user or group when the reporter chooses any of the 4? I want to auto assign for all 4 types.
Hi Giancarlo -
For assigning to a user, it's as simple as putting the Assignee field onto the request type under the hidden fields.
For assigning to a group, you will need to create a field for that. I gave a talk at Summit 2018 where I discussed my team's solution to this problem. https://www.youtube.com/watch?v=QMpGMPnECSA
Dear @Giancarlo Agurto,
you are using the words "Request Type" and "Portal" in your question. I guess you are using Jira Service Desk and not just Jira Core, or?
You can do this with the Automation part of Jira Service Desk. Create a rule that is triggered on new created issues and when a certain request type (field name "Custom Request Type") is detected, the issues assignee field is modified to a specific user. See my screenshot of the rule:
You have to create 4 of this rules, each per request type.
Let my know how I can help you further
PS: "Celebration: this is my post number 1000!!!!!
Welcome to Atlassian Community!
Since you mentioned request types, I believe you are using JIRA Service Desk, is it correct?
You should be able to achieve this functionality by creating the following Automation rule for each Request type:
For more information about automation rules on JIRA Service Desk, you can check the documentation below:
Please, let me know if it works for you.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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