Attached file with GDrive

[Ottavia Asaro]

When I create a new task, I couldn't attached file with GDrive. Could you please help me?

[Nic Brough -Adaptavist- · Accepted solution]

Could you explain "couldn't attach file with GDrive" a bit more?

Is it a file that lives in GDrive (is that actually Google Drive?), or you have a plugin that links to GDrive or are you trying to use it as the backend for attachments?  Or something else?

[Ottavia Asaro]

I would like to attach a file that lives in Google Drive, but in Jira the Google Drive's folder appears empty.

I attached the screenshots. 

[Ottavia Asaro]

I've already synchronized Google Drive and Jira

[Nic Brough -Adaptavist-]

Ok, that seems like the google drive app is not able to read from Drive.  I'm not sure how you might debug that - reconnect/reconfigure and refresh?

[Ottavia Asaro]

I've already tried to reconfigure Drive, log out and access my account, but unfortunately nothing has changed

[Nic Brough -Adaptavist-]

I'm afraid you'll now need to read the log files to find out why Jira is not getting any data from Drive.  Start with the application log - <jira home>/log/atlassian-jira.log is the first one to read.  Try "tail -f atlassian-jira.log" in one terminal and trying the attachments in a browser - the errors should appear in the log as you click.