Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

2 step authentication fails

HI,

My Jira instance id is https://financialsoftwaresystems.atlassian.net/ and my SEN id is SEN-3189260. 

I enabled 2 way authentication for my JIRA admin id using Google authenticator android mobile application. It was working fine for first few months. recently, when I login I entered my admin user id and password and for the second level authentication, when  I key the exact value which displayed in my mobile app, it fails t login. I got an error message saying that my pin was incorrect. 

Later I was able to login using the 24 character unique key (backup key, which I stored during the 2 level authentication setup) So far I have reset my 24 character unique key three times.  I do not want to reset them again. 

Request you to help in this regards.  How to enable my two way authentication to work properly as earlier. 

 

Thanks

Satish

 

1 answer

1 accepted

0 votes
Answer accepted
bitvoodoo nick Community Leader Nov 09, 2018

Hi  @FSS JIRA Admin

I suggest you open a case with te Atlassian Support https://support.atlassian.com/contact/ 

They can help with Authentications topics in cloud.

Cheers
Niklas

Thanks Nick, I'll do the same. 

-Satish

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,881 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you