HI,
My Jira instance id is https://financialsoftwaresystems.atlassian.net/ and my SEN id is SEN-3189260.
I enabled 2 way authentication for my JIRA admin id using Google authenticator android mobile application. It was working fine for first few months. recently, when I login I entered my admin user id and password and for the second level authentication, when I key the exact value which displayed in my mobile app, it fails t login. I got an error message saying that my pin was incorrect.
Later I was able to login using the 24 character unique key (backup key, which I stored during the 2 level authentication setup) So far I have reset my 24 character unique key three times. I do not want to reset them again.
Request you to help in this regards. How to enable my two way authentication to work properly as earlier.
Thanks
Satish
I suggest you open a case with te Atlassian Support https://support.atlassian.com/contact/
They can help with Authentications topics in cloud.
Cheers
Niklas
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