when ticket's get created in jira, then simultaneously comment field should be updated.

[M]

Hi, 

Pls suggest/guide.

When ticket get created in jira, comment should be update, can anyone suggest this, i believe this could be done using post function but not sure about the right approach.

Thanks!

M

[Nic Brough -Adaptavist-]

Why are you trying to comment on an issue when it is created?

Why not just include the content of the comment in the issue description?

[M]

@Nic Brough -Adaptavist- well we have different description and comment is an additional one. 

Can you suggest, I tried comment issue jmwe But dont how to write further. 

[Nic Brough -Adaptavist-]

But why don't you just include the comment in the description?  A comment is supposed to be a response to something, which is not what you need when you're creating a new thing.

[M]

Okay but I don’t have automation plug-in to do that, is it possible to do it by script runner or post function, can you suggest?

[Nic Brough -Adaptavist-]

SR can do it, yes, but I'm questioning why you think you want to add data to an issue automatically when its created.  

[M]

1.Use case 1

Condition (Issue type = Demand and Priority > equal to 3 )

Condition Check ( True)

Please update below comment to the Requester in the Jira Ticket :

“Ticket acknowledged and this will be taken into planning, next planning call will be scheduled within 3 business working days”

 Condition Check (False)

Stop and do not update any comment in Jira

This is actual requirement, can you guide to implement this?

Thanks

M

[M]

@Nic Brough -Adaptavist- 

@Carlos Garcia Navarro 

1.Use case 1

Condition (Issue type = Demand and Priority > equal to 3 )

Condition Check ( True)

Please update below comment to the Requester in the Jira Ticket :

“Ticket acknowledged and this will be taken into planning, next planning call will be scheduled within 3 business working days”

 Condition Check (False)

Stop and do not update any comment in Jira

This is actual requirement, can you guide to implement this?

[Carlos Garcia Navarro]

Hi @M,

I think this other post may be helpful: https://community.atlassian.com/t5/Jira-Software-questions/How-to-automate-the-comments-in-jira-after-creating-the-tickets/qaq-p/1944460

[M]

@Carlos Garcia Navarro Thanks, unfortunately, we dont have Automation, is there any possibility that i can do this?

Like workflow post function?

Thanks!

M