Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

web link option is missing in new Issue View

In the new issue view I can't see how to do two things:

Add a link to a website.  In the old view adding a link had three options: JIRA issue, Confluence page, Weblink.  Now, I only have the JIRA Issue option, and all the links added to issue prior to the change are now hidden.  This second part is serious as we used those links to reference important pages. 

Auto link to an Issue.  When adding the key of an issue to a comment or description the text editor would convert it to a link to the issue automatically.  It no longer does this which is sad...


Is there a way to recover either of these in the new view?





2 answers

0 votes

Hello Sam,

Thank you for getting in touch with Atlassian Community!
Currently, the option to link Jira Issue, Web Link and Confluence pages since the External Web Links is not available on the new issue view.
We have two feature requests related to this:
Please, click on vote and watch to receive updates about the features.

Related to show the link to an issue on the comments, now you can click on "Link" and paste the issue key:

Screenshot 2019-01-03_10-31-50.png

If you have any other question, please let us know!


How could you guys have forced this new view on users and be ok with simply losing our data? There was valuable information in those links.

Like # people like this

Hi Josh,

The new issue view is optional for classic projects, you can disable it by going to your Profile picture > Personal settings and disable the Jira Labs.
New issue view is specific for next-gen projects, but it was also released for classic as optional.


FWIW, Atlassian has already added the ability to link to a Confluence Page (JRACLOUD-69973) and stated that they are actively working on adding back the web link capability in coming months (JRACLOUD-70211)

Thanks to @Angélica Luz for the links to those tickets.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

120 views 7 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you